Privacy Policy

Effective date: 01 January 2026

Clima Group Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

This policy is designed to help you understand:

• What information we collect
• How we use your information
• When we share your information
• How we keep your information secure
• Your rights under UK data protection law

Clima Group Ltd
Heating and cooling specialists providing installation, servicing, maintenance, and repair services.

Data Controller: Clima Group Ltd
Registered address: Independence House, Millfield Lane, York, YO26 6PH

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Property address
• Details about your enquiry or service request
• Any information you provide through contact forms, email, or phone

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on site
• Referral source
• Cookies and similar tracking technologies

• Appointment history
• Service records
• Quotations and invoices
• Payment information (where applicable)

We use your personal data to:

• Respond to enquiries and provide quotations
• Book and manage appointments
• Deliver installation, maintenance, and repair services
• Process payments and issue invoices
• Communicate updates about your service
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Maintain business records

Under UK GDPR, we rely on the following lawful bases:

• Contract: to provide requested services
• Legitimate interests: to run and improve our business
• Legal obligation: for tax, accounting, and compliance purposes
• Consent: where required (for example, optional marketing emails or certain cookies)

Our website may use cookies to:

• Ensure the website functions properly
• Understand visitor behaviour
• Improve performance and usability

Where legally required, we will request your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings.

We may share your data with:

• Employees and approved contractors involved in delivering services
• IT and website service providers
• Payment processors
• Accountants, legal advisers, or insurers
• Regulatory bodies or authorities where required by law

We only share information where necessary and ensure appropriate safeguards are in place.

We keep personal data only for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

When data is no longer needed, it will be securely deleted or anonymised.

We take reasonable technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration or disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (in certain circumstances)
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this policy or your personal data, please contact:

Clima Group Ltd
Address: Independence House, Millfield Lane, York, YO26 6PH